New Customers Assistance
In this section, we highlight everything you need to make the most of your time with us. Sparkfly is committed satisfying the employees we serve. You can be confident that we will do whatever we can to help you find, shop, and buy the products and services that are important to you.

Note: The www.sparkfly.com site is not the same as your internal Sparkfly Community Site and only offers information about us. Please go to your regular Sparkfly Employee site on your company intranet for full service.

What we do to make shopping at Sparkfly risk-free.
- You have no credit card risk.
- We will never misuse the information you provide us.

We are always open.
- Orders can be place online 24 hours a day, 7 days a week.
- Ordering by phone is as easy as calling one of our customer care representatives: Toll free at 1-800-687-2FLY (2359) Weekdays between 9 A.M. and 5 P.M. Eastern Standard Time.

In addition to answering your questions about our products and services, we can take your orders right over the phone or help you track an existing order status.
Quality Customer Experience
Sparkfly is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email or contacting our customer care department.

Don't spend another minute worrying - expert guidance is just a phone call (or a click of the mouse) away. Stumped for gift ideas? They can help there too, with items you find in our marketplace or services section - for men, women, kids or the home.
Shipping Rates and Timing
Event Tickets are typically received from the venue 2-3 weeks prior to the event date. At which time, we will distribute them to our customers. Event tickets consist of live performances such as concerts and theatre tickets.

Non-event tickets (Movies, Amusement parks, etc.) requested for shipping will be mailed the same business day (Monday - Friday) if ordered before 2:00pm EST. Any orders received after 2:00pm will be mailed the next business day. (Excluding holidays)

Sparkfly is not responsible for lost or stolen tickets and can not provide refunds. It is recommended that tickets sent regular US Mail be shipped to your residence and not through your company mailroom.

Two-Day shipping does not include Saturday delivery and adheres to the same business days of Monday - Friday (excluding holidays.) 2-Day shipments will be sent either UPS or FedEx. Signature upon delivery required for shipments over $300. UPS/FedEx pick-up shipments late afternoon so do not count the first business day the order was placed as received as one of the shipping days.

Regular US Mail - $3.00 (Mailed from Atlanta, GA) Shipping time cannot be guaranteed.
UPS/FedEx Two Day Air - $10.00. Usually delivers in 2 Business Days (no weekend delivery)
Ticket Pricing
Sparkfly delivers the best value for your money on purchasing tickets for dated and general admission events. Sparkfly Ticket inventories often contain better seating than you can obtain outside the Sparkfly community. Through our direct relationships with event venues and promoters and through the large base of employees we represent, Sparkfly often gets tickets at better pricing and/or before they go on sale to the general public. We pass along that earned value to you whenever possible.

The price in the shopping cart at checkout is the total price of the providing the ticket to you. We list the total price to make it less confusing over the details of the fixed sub-charges that sum to make the total price. These sub-charges include: The "face value" of the ticket, venue charges and a small Sparkfly service charge.
Return Policy
Tickets for events occurring on a specific date and time cannot be returned or refunded, as the venue will not give exchanges or refunds. Please verify that all information is correct before placing your order. Event ticket orders may be cancelled before stated deadline. (As venue controls deadline date, deadline date is subject to change without notice.) Once orders have been placed with the venue, no refunds, cancellations, exchanges or changes may be made.
Payment Methods
Payment Methods We Accept: American Express, Visa, MasterCard, ATM cards with a VISA or MasterCard logo.

Remember, Sparkfly provides the most secure environment available for online purchases since the connection is through a private line with your company. Your financial information is never given to any third party suppliers or vendors. All transactions with suppliers are made with Sparkfly directly.
Security and Privacy
You'll be one of over thousands of customers who have safely shopped with us without credit card fraud. If you feel more comfortable, you may phone in your card number and we will complete the order manually. The Sparkfly Safe Shopping Guarantee protects you while you shop at Sparkfly, so you never have to worry about credit card safety.

Privacy: Sparkfly knows that you care about how information about you is used and shared, and we appreciate the trust that you place in us. That's why we post a Privacy Notice in our Marketplace. Simply stated, we do not sell, rent or trade your information to third parties not part of the Sparkfly Network. Our Privacy Notice explains the information we collect from you, how we use that information, and what choices you have with respect to that information. For more details, please read the Sparkfly Privacy Notice.